At Diamond City Wear, we prioritize your satisfaction, and our returns policy is designed to ensure a smooth process for our valued customers.
Proof for Returns:
- Customers are required to provide proof for returns, including an unboxing video, to verify receipt of defective products or wrong items.
Discrepancies Reporting:
- Any discrepancies must be reported within 1 day of receiving the order to be eligible for an exchange.
Refund and Exchange Policy:
- No refunds will be issued; only exchanges/repairs for mistakes or defects are allowed.
Order Placement Guidelines:
- To ensure a seamless shopping experience, please use our size chart and choose the desired color before placing the order.
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If you're unsure about size selection, feel free to reach out to our team at 9704396800. You can provide your height in feet, body type (fat/slim/normal), or even send us a picture of your body for personalized assistance.
Important Note:
- Please note that due to the personalized nature of our products, we can only offer exchanges or repairs for mistakes or defects.
We are committed to providing excellent customer service, and our team is here to assist you. If you have any questions or concerns about your order, feel free to reach out to us. Thank you for choosing Diamond City Wear for your fashion needs.
